Please read the present General Terms and Conditions of Sale and General Terms and Conditions of Use of the KUTSUTO.com website carefully.

 

General terms and conditions of sale of the KUTSUTO.com website

 

The purchase of any products offered on KUTSUTO.com website is subject to the present Terms and Conditions ("Terms and Conditions of Sale").Orders may only be placed on the KUTSUTO.com website by individual consumers and corporations purchasing goods other than for resale. Any resale or distribution of KUTSUTO products purchased on KUTSUTO.com website is strictly prohibited.

 

KUTSUTO may update these Terms and Conditions of Sale at anytime.

 

For each order on KUTSUTO.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be requested.

 

Purchase - Terms of ordering

 

The KUTSUTO.com website may be used to order a selection of KUTSUTO products directly online via the Internet.

 

The delivery zone for KUTSUTO products ordered via the KUTSUTO.com is worldwide. For each product selected on the KUTSUTO.com website, a summary page will be displayed automatically featuring a photograph of the item, its colouring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to KUTSUTO for processing. While every effort is taken to try to ensure that the colouring, design and style of the KUTSUTO products in the photographs displayed on the KUTSUTO.com website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on your computer equipment. Accordingly, neither KUTSUTO shall be liable for any error or inaccuracy in the photographs or graphical representations of KUTSUTO products displayed on the KUTSUTO.com website. If you have any questions about the products, you may of course contact our customer service by clicking on the hyperlink labeled "contact".

 

KUTSUTO, reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or KUTSUTO has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity or for any other legitimate cause.

 

For any exceptional order, we thank you to contact our customer service on the hyperlink "contact " or by phone.

 

Purchase - Avaibility

 

Our offers of products and prices are valid as they are on view on the KUTSUTO.com website, subject to availability. In this purpose, instructions about the availability of the products will be given at the time of the ordering. Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed of that by email or by phone as soon as possible, and it will be proposed to you either to order an other item shown on the KUTSUTO.com website in substitution or to cancel your order. If you choose to cancel your order, you will be immediately refunded if your bank account has been debited. KUTSUTO is not liable in case of stock outage or unavailability of products. KUTSUTO reserves the right to change at any time and without any previous notice the items proposed on the KUTSUTO website.

 

Purchase - Order Confirmation

 

At the end of the ordering procedure, you are invited to click on the "Pay" push button. Since the confirmation, your order is transmitted to KUTSUTO  for treatment. It could not be amended or cancelled except in the expressly conditions provided for here in the Terms and Conditions of Sale or in conditions provided for the applicable law. The confirmation of your order means your acceptance of the whole there of Terms and Conditions of Sale. You will receive an order summary. The data registered by the KUTSUTO.com website establish the proof of the whole transactions operated between KUTSUTO and its customers. In case of dispute between KUTSUTO and one of its customers about a transaction made on the KUTSUTO.com website, the data registered by KUTSUTO.com are considered as an irrefutable proof of the content transaction.

 

Purchase - Price Payment

 

The prices of KUTSUTO products are indicated either in Euro € or US $, or GB £.

They include French VAT. Shipping costs will be added to your order for all countries.  For non EU countries: Customs clearance charges will have to be paid by the client at the reception of your order in your country. (Its amount depends on the country).

 

KUTSUTO.com, reserves the right to modify the prices of products offered on the KUTSUTO.com website at any time without prior notice to you. You will be charged the prices displayed on the KUTSUTO.com website at the time your order was confirmed provided the goods ordered were available at this time.

 

You are required to pay for any order placed on the KUTSUTO.com website immediately on confirmation of your order. We only accept payment by charge card or credit card accepted by Paypal.

 

You can also pay with a KUTSUTO e-gift certificate issued by KUTSUTO.com to purchase items on the KUTSUTO.com website.

 

All prices are visible in Euro € , US $, or GB £. Payments can be done in 19 different currencies ( Paypal ). We only accept payment by charge card or credit card accepted by Paypal depending on each country. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.

 

Your charge card or credit card will be debited as soon your order is being processed. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the goods available.

 

Purchase - Reservation of title

 

The ordered products remain the property of KUTSUTO until the whole cashing of the price by KUTSUTO. In case of a payment incident, you undertake to return the received products to KUTSUTO, upon first request. In return, you assume the risks (in particular the loss, stealing or damage) relating to the delivered products and this at the effective date of the delivery.

 

Shipping and Delivery - Delivery Zone

 

Goods purchased via the KUTSUTO.com website can be delivered worldwide.

Goods will be shipped to the delivery address specified during the ordering procedure.

 

Shipping and Delivery - Shipping costs

 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to your destination country. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

KUTSUTO reserves the right to divide your order into part shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.

 

You will be asked to select the shipment option you would prefer as part of the order procedure. Delivery cost depends on destination country. They will be submitted to you for approval before payment.

KUTSUTO uses only the French post (Colissimo) for its French and worldwide shipments.

 

Shipping and Delivery - Shipping company

 

For France:

Packages are shipped via So Colissimo ( French Post ) depending on your choice:

- without signature: in your mailbox

The following options will be soon available:

- without signature: outside of your home adresse: in a drop-off point: post office  / store / cityssimo

- with signature

- with signature & delivery appointment for Paris area

DOM/TOM ( for both zones 1 and 2  )

Some of our products like the ones from the Pet Line as well as Ipad sleeves for example may be shipped directly from America to your place via the national post service.

 

For International:

Packages are shipped via Colissimo ( French Post ) with tracking number for most of the countries or international priority shipment ( French Post ) with tracking number too.

Depending on the shipment choice you make, we will provide you with a link to track your package online, each time this is possible depending on your country.

Some of our products like the ones from the Pet Line as well as Ipad sleeves for example may be shipped directly from America to your place via the national post service.

 

Delivery Time - Time required for delivery

 

Delivery time depends on the period when you make your order.

 

Most of the time:

  • For France: between 2 and 5 days after receipt of payment
  • For DOM/TOM and International: between 5 and 10 days after receipt of payment

 

Depending on the period:

For France , DOM/TOM and International:

The original above delivery time may be postponed of 1, 2 or 3 weeks.

In this case the additionnal delivery time will be communiticated to you on the home page of the website in a very clear and explicit way so that you can choose to accept or not to order before paying in a total transparency.

 

Delivery Time - Problems of delivery

 

Any failure to deliver or late delivery exceeding 8 business days compared to the communicated delivery time should be reported to our customer service as soon as possible. In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.

 

Returns - Exchanges – Refunds


Everything is done to allow clients making their best purchase choice on the KUTSUTO website.

If you have any questions regarding items, advices that you would like to have please mail us at the customer service. We will make our best to help you in your choice.

KUTSUTO is still a young and small company. However we have the pleasure to ship orders worldwide for your convenience. This means also shipment costs that are more important.

For these reasons KUTSUTO does not accept Returns, Exchanges or refunds.

In case of any problem with your order please email us at the customer service and we will do our best to find a solution together.

 

General Terms and Conditions of Use of KUTSUTO.com website


The KUTSUTO.com website is operated by Bertrand Lacaze, independant artist/designer.

The use of the KUTSUTO.com website and the purchase of any products offered on KUTSUTO.com website are subject to the present terms and conditions ("Terms and Conditions of Use"). The use of the KUTSUTO.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use.

KUTSUTO may update these Terms and Conditions of Use at anytime. By continuing to use the KUTSUTO.com website following any such change, you agree to comply with and be bound by the Terms and Conditions of Use as modified.

 

Security and Personal Data

 

The KUTSUTO.com Privacy Policy governs the use of any personal information that you agreed to provide to KUTSUTO on this website.

KUTSUTO commits to keeping all your informations confidential and undisclosed.

The KUTSUTO.com website is not intented to minor children.

 

Intellectual Property

 

All material on the KUTSUTO.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks...) are the exclusive property of KUTSUTO / Bertrand Lacaze. You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the KUTSUTO.com website.

 

The "KUTSUTO" trademark, all other KUTSUTO related marks and logos, whether or not registered, displayed on the KUTSUTO.com website, as well as the domain name "KUTSUTO.com," are and will remain the exclusive property of KUTSUTO/Bertrand Lacaze. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of KUTSUTO is prohibited. You may not remove any copyright, trademark or other proprietary notice contained on the KUTSUTO.com website or any content contained therein. You may make a single copy of web pages published on the KUTSUTO.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.


 

Quality

 

KUTSUTO works its best to propose you high-end figurines with perfect finishing in Plexiglas.

However Plexiglas composition may have light variations.

 

The sides of the figurines may look lightly different from one figurine to the other: they may have some light texture variations: this means that the Plexiglas may not be completely smooth and transparent and may have some mate and/or rough zones.

It may also happen that some internal splinters inside of the Plexiglas itself appear where the lazer passed. This does not make the material less resistant but is part of the production process that may happen or not.

The ink used onto the Plexiglas may sometimes not be present on one or several single pixels of the print. This also part of the process.

 

All these texture variations are known by KUTSUTO and are part of the production process. They are not considered as defects.


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KUTSUTO Design & Creations, Péricentre III, 26 Avenue de Thiès, 14000 Caen, France
Bertrand Lacaze - SIRET 509 299 889 00014 - MDA: No Ordre: L857539